[Last Modified: January 29, 2018]
We reserve the right to periodically amend or revise the Terms at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Website or Service following the notification of such amendments constitutes your acknowledgement and consent of such amendments to the Terms and your agreement to be bound by the terms of such amendments. In the event of a material change we will make best efforts to notify you through your account as defined below.
LEONIE MERGEN is an e-Commerce Website which provides you with a curated shopping experience by enabling you to discover and purchase apparel and accessories items from the fashion design label LEONIE MERGEN and a unique shopping experience by enabling you to connect, browse and purchase unique, inspiring and high fashionable items (each shall be referred to as “Item”).
2. REGISTERING AND CREATING AN ACCOUNT
3. INTELLECTUAL PROPERTY
The Website, Services, Items, Item’s descriptions, pictures, video, signs and all of other content available herein, including but not limited, blogs, articles, images, text, trademarks, logos and designs (collectively, “Content”) are owned by Company or its third-party partners and provided to you for your personal and non-commercial use, all subject to the Terms herein.
By accessing the Website, using the services or creating an account, we hereby grant you a limited, non-exclusive, non-transferable, non-commercial license to access the Website and use the service. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Service, Website and Content. We reserve the right to disable the access to Services or other services by anyone who infringes the intellectual
property rights of others.
4. COPYRIGHT INFRINGMENT
We respect and expect you to respect the rights of copyright holders, if you believe the website or the Services, infringed your copyright rights, please contact us at email@example.com and submit a complaint (“Infringement Complaint”).Please ensure your infringement complaint contain the following: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Website; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
5. RESTRICTIONS OF USE
You agree only to use the Website, Services and Content as set forth in these Terms and according to applicable laws and regulations. You shall not agree to; nor shall you authorize or encourage any third party to: (i) use the Service in non-compliant or illegal manner; (ii) prevent others from using the Service; and (iii) use the Website and Service for any fraudulent or inappropriate purpose. You are responsible for any of your actions which breach or could be reasonably construed as a breach of these Terms.
You shall not: (i) circumvent, disable or otherwise interfere with security-related features of the Website and Service; (ii) modify, create a derivative work of, reverse engineer, disassemble the Content; (iii) remove, deface, obscure, or alter the Website and Service or any Content therein including any third parties’ copyright notices, trademarks, or other proprietary rights provided as part of the Service; (iv) use the Website and Service for benchmarking purposes or to develop any website, software, application, product or service that is the same as, substantially similar to, or competitive with the Service; (v) use the Website and Service to promote, conduct, or contribute to fraudulent, obscene, pornographic, illegal or otherwise inappropriate activities, including without limitation, deceptive impersonation in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages; (vi) use any robot, spider, other automated device, web-bar, other web-client, device, software, routine or manual process to monitor or scrape information from the Website; or (vii) otherwise use the Website, Service or Content in any unlawful manner or in breach of these Terms.
We may prevent you from using the Website and our Services if we become aware of any action which breaches or which is reasonably construed as a breach of the Terms. We may also limit your use of the Website for any other reason and retain the right to terminate your use of the Website at our sole discretion. WE MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICE IS OR WILL BE AVAILABLE FOR USE IN ANY PARTICULAR LOCATION OR AT SPECIFIC TIME. WE MAY CHANGE, MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE AT ANY TIME. YOUR ACCESS TO THE WEBSITE AND USE OF THE SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
6. TERMS OF SALE
All orders for any of the Items, is subject to the Item’s availability and to confirmation of the order which shall be displayed following your order submission. When placing an order, you may use any from the website provided payment method you prefer (such as: credit card, gift card or PayPal). All prices do not include any applicable taxes and you are responsible for any customs and import taxes that may apply. The Company shall not be responsible for any delays in shipment which may accrue due to customs. We may use a third-party payment processor when you place an order (“Third Party Processor”), therefore, we have limited control and will not be held responsible for error by the Third Party Processor occurring during the order and purchase. We will make best efforts to assist in any such errors with Third Party Processors.
The ruling Item’s price is the price displayed at the time you submit your order. Thus, the price of an Item which was added to your wish list (“Wish List”) may be altered up or down by the time you submit your order. We make best efforts to ensure all Item’s details displayed on the Website are accurate, errors such as mispricing may occur. In case we discover that you have purchased an Item that was mispriced, we will try to contact you as soon as possible in order to allow you to revise your payment to the correct price or to cancel your order. If we will not be able to contact you, we will treat the order as cancelled. If your order has been cancelled due to mispricing as aforesaid, and provided you have already paid for the Items, we will provide you with a full refund.
The Content (especially the selected Items) may contain certain typographical inaccuracies or incomplete information. We may, at any time, correct any of such inaccuracies without prior notice. In case you are not satisfied with your purchase due to any inaccuracy, you may return the Item(s) you have purchased according to our Shipping & Returns Policies. Although we make every effort to display as accurately as possible the colors and styles of our Items, we cannot guarantee that your computer monitor's display of any color or style will be accurate. If you are not satisfied with the color of the Item you have purchased, you may return it according to our Shipping & Returns Policies. If you are not sure about any of the Item’s description, you may address us with any question by email firstname.lastname@example.org and we will be happy to assist you.
7. SHIPPING, RETURNS & EXCHANGES
When submitting your order, you may choose between the provided shipping options. If you wish to return or exchange an Item you purchased, it has to be done in accordance to our Shipping & Returns Policies.
8. GIFT CARDS & DISCOUNTS :
All the products are priced in Euro (EUR/€). Gift cards in currencies different than Euro (EUR/€), are based on the exchange rate published at the same date of card issuance. As a result, rate changes may apply. You can only use one giftcard at a time, per purchase. Only one coupon code can be used against an order at any one time. A coupon code can't be applied to an order after that order has been placed. If the promo code has expired, you won’t be able use it. Coupon codes cannot be used in conjunction with other coupon codes and discounts.
10. DISCLAIMER OF WARRANTIES
THE WEBSITE AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE WEBSITE, CONTENT AND SERVICES WILL OPERATE ERROR-FREE, OR THAT THE WEBSITE, CONTENT AND SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT THE COMPANY WILL CORRECT ANY ERRORS IN THE SERVICE OR WEBSITE. YOU AGREE THAT COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS. COMPANY DOES NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT OR SERVICE THAT IS DISPLAYED OR FEATURED BY COMPANY, ITS PARTNERS AND EVEN OTHER USERS MADE AVAILABLE THROUGH THE WEBSITE OR SERVICE. EXCEPT AS EXPRESSLY STATED IN THE TERMS THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE WEBSITE OR SERVICE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO TO THAT EXTENT CERTAIN EXCLUSIONS SET FORTH HEREIN MAY NOT APPLY.
11. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS), AS WELL AS ITS VENDORS, DISTRIBUTORS, THIRD PARTY LICENSORS, OR EQUIPMENT AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, DEVICE FAILURE, OR MALFUNCTION, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY CHANGE THE SERVICE IN WHOLE OR IN PART IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER IN CONNECTION THEREWITH. THIS LIMITATION OF LIABILITY DOES NOT AFFECT COMPANY’S LIABILITY FOR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, NOR FOR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify and hold harmless the Company and its affiliates, and respective officers, directors, employees and agents from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from (i) your use of the Website and Services does not comply with these Terms including negligence and wrongful act; (ii) abusing or infringing third party rights through the Service; and (iii) your breach of these Terms or any applicable law and regulation. This indemnification obligation will survive the termination or expiration of these Terms and the termination of your use of the Website or Services.
You can terminate these Terms and the use of the Website and service at any time. If you wish to terminate your use of the Website or service, you may do so simply by ceasing your use of the website and services or by sending us a request to delete your Account. Once the Account is deleted you will not be able to recover it and if you wish to use the Service again, you will need to subscribe and recreate an Account, therefore, if you believe you will want to use the Service again we recommend you not to delete your Account. We may terminate your access to all or any part of the Website or Services at any time, with or without cause and with or without notice, effective immediately. Such termination may result in the destruction of all information and data associated with your use of the Website and Services.
14. DISPUTE RESOLUTION
For any dispute, you have with us, you agree to first contact us email@example.com and attempt to resolve the dispute with us informally. If we were not able to resolve the dispute with you informally, we each agree by these enforceable Terms, to resolve any claim according to the rules of the German Civil law.
You agree, that any disputes, that cannot be solved without legal help will be solved with a mediation process and not at a courtroom.
If this is not possible you agree that the place of a lawsuit can only be a German civil Court. Any cause of action you might have relating to the service is limited in time to (3) years from the arising incident, and will be permanently barred afterwards.
16. SEVERABILITY CLAUSE
If any of this terms are not valid according to the law or other restrictions the other terms in this agreement are not affected and still valid.
16. CONTACT US:
Email: If you have any questions or concerns regarding these Terms, please contact us at: http://www.leoniemergen.com/contact/ or send an email to firstname.lastname@example.org
• What type of information we collect?
Information we collect from business partners
Information we collect from users
• How we use the information we collect?
• How we collect your information?
• With whom we share the information, and for what purpose?
Right to obtain a copy, delete or revise the data collected & opt – out rights
• For how long we retain the information we collect?
How do we safeguard your information?
Our servers’ location
Do Not Track disclosure
• Children's policy
• How to contact us
WHAT TYPE OF INFORMATION WE COLLECT?
We may collect two types of information from you.
The first type of information is non-identifiable information which may be made available via the use of the Website or Services. Thus, we are not aware of the identity of the user from which the Non-Personal Information was collected. (“Non-Personal Information”).
The Non-Personal Information collected by us may include your aggregated usage information and technical information transmitted by your device, including but not limited to: type of browser and the settings, operating system, type of the device used to access our Services, your ISP, log data, visits to the Website, pages viewed, Items views or Items saved, date and time stamp, duration on the page, location data(if you have that functionality set up) the path taken in the site and your IP addresses (***Please note, we consider IP to be Non-Personal Information, however, in some countries and jurisdictions this data might be considered as identifying and “Personal Information”), etc. We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users' movements around the Website in order to ensure that our Website’s Content is presented as effectively as possible as well as to gather demographic information about our user base as a whole.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). Personal Information includes your name, email address and private password submitted upon registration, etc.
Please note that we may collect different categories of Personal and Non-Personal information from you depending on the nature of your interaction with the Services, as detailed below.
If we combine Personal Information with Non-Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
INFORMATION WE COLLECT FROM BUSINESS PARTNERS
If you are one of our Business Partners, we may collect the following information from you:
• Registration: information that you provide when you create an account. For example, in order to register to the Services, we require basic contact information such as: first and last name, email address, brand name and brand’s site/online shop etc. Further, during the registration process the Business Partners will be provided with a user name and a password, which can be replaced following login in. you represent and warrant that you are responsible for maintaining the confidentiality of your username and password. You represent and warrant that you will not provide inaccurate, misleading or false information to us. If information provided to us subsequently becomes inaccurate, not updated, misleading or false, you will promptly notify us of such change.
• Payment: In order to receive payments from us, you will be required to fill in your payment details, such as: bank or financial account information, PayPal account, etc.
• Technical: we also collect viewing and usage information that relates to your interaction with the Site, such as your IP address.
INFORMATION WE COLLECT FROM OUR USERS
If you are one of our Users, we may collect the following Information from you:
• Registration: In order to purchase an Item or create a Wish List you might be required either to submit your email address or to sign up and register by creating an account (“Account”). During the registration process, you will be asked to provide us with the following information: full name, private password (“Password”), email address as well as shipping and billing addresses, you can then choose to provide us with further information about yourself such as your phone number and date of birth. During the checkout, you will be required to provide us with your payment details (i.e., gift card, credit card or PayPal details). WE DO NOT STORE THE PAYMENT DETAILS AT ANY TIME, thus you will need to re-enter the payment information for each order. In addition, the transaction is provided by our secured partners and third-party payment processors.
• Signing in from your Facebook account: If the option is povided you can also sign in from your Facebook account, if you do so, you authorize us to access certain Facebook account information, such as your public Facebook profile in consistency with your privacy settings in Facebook.
• Newsletter Subscription: If the option is provided you can voluntarily subscribe to our Newsletter you will be asked to provide us with your email address, you can unsubscribe at any moment through your account or by clicking unsubscribe.
• Contact Us: if you voluntarily contact us, you might provide us with your contact information such as your name, telephone number, address, email, etc. we will use this information solely to respond to your request and support your needs.
• Technical: we also collect viewing and usage information that relates to your interaction with the Website, such as your IP address
HOW DO WE USE YOUR INFORMATION?
We collect your information during your access or use of the Website and Service as detailed above. We collect your information in an effort to operate, manage and improve the Services and shopping experience, to communicate with Users about our Items, services and promotions and respond to your inquiries, provide you with requested services and to enhance and improve the performance and accuracy of our service and website. We may use Users’ information collected online to process and fulfill Users’ order. In addition, we maintain a record of Users’ Items interests, purchases and whatever else might enable us to enhance and personalize Users’ shopping experience. We also monitor our website use and traffic patterns to improve our designs, the Items and Services we offer and the way in which we offer them, all to enhance your experience.
HOW WE COLLECT INFORMATION
Depending on the nature of your interaction with the Services or Website, we may collect information from you automatically or when you voluntarily choose to provide us with information, all as detailed in this Policy.
If you are User or a Business Partner, we collect information that you voluntarily provide us during your interaction with the Services solely for the purpose of providing the Services.
For information regarding choices you may have with respect to our use of your information, please refer to the “right to obtain a copy, delete or revise the data collected” section of the Policy.
We may use industry-wide technologies such as “cookies” and other technologies (e.g. web beacons, pixels, etc.) in our Website and Services, as we gather certaim information automatically, by ourselves or by using third party service and store it in log files. A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and your Account and our Website quicker and easier. You can find more information about cookies at www.allaboutcookies.org. Please note that most browsers will allow you to erase cookies from your device, block acceptance of cookies, or receive a warning before a cookie is stored, through your device or browser settings. However, if you choose to disable cookies, some features of our Services may not operate properly and your online experience may be limited.
WITH WHOM WE SHARE THE INFORMATION AND FOR WHAT PURPOSE?
We do not share any Personal Information collected from you with third parties or any of our partners except in the following events:
1) Authorized Disclosures. We may disclose your Personal Information to third parties when you consent to a particular disclosure of your Personal Information. Please note that once we share your information with another company, that information becomes subject to the other company’s privacy practices.
2) Third Party Partners- share your Personal Information with third parties that perform services on our behalf (e.g. customer service, marketing assistance, delivery services, payment process, tracking, servers, service functionality and support, etc.) these third parties may be located in different jurisdictions;
3) Law Requirement- we will share your information, solely to the extent needed to comply with any applicable law, regulation, legal process or governmental request.
4) Policy Enforcement- we will share your information, solely to the extent needed to enforce our policies including investigations of potential violations thereof or to detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues;
5) Company’s Rights- we will share your information, solely to the extent needed to establish or exercise our rights to defend against legal claims;
6) Third Party Rights- we will share your information, solely to the extent needed to prevent harm to the rights, property or safety of us, our users, yourself or any third party or for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
We always strive to serve you better and improve our performance, therefore, we may combine information you give us through our Website with publicly available information and information we receive from or cross-reference with select partners and others. By combining the different information, we are able to enhance Users’ shopping experience by providing Users’ with more relevant items, promotions and special events which we believe Users’ will find interesting, as well as to communicate with you better.
We may store Non-Personal and Personal Information on our servers or our cloud servers, use or share Non-Personal Information in any of the above circumstances, as well as for the purpose of providing and improving our Website and Service, aggregate statistics, marketing and conduct business and marketing analysis, and enhance your experience with the Website.
RIGHT TO OBTAIN A COPY, DELETE OR REVISE THE DATA COLLECTED
You have a right to obtain a copy of your Personal Information that we hold. Further, you have the right to have the information associated with you corrected, if inaccurate, or erased, if we do not have a legitimate reason for retaining the information. you may, at any time, make such request (to access, change, update or remove your Personal Information) by contacting us at: email@example.com. Please note we reserve the right to charge a small fee for such request. Further, note that we may require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.
Even after providing your consent to this Policy, you are entitled to change your mind and opt-out of the data collection and sharing process related to our Website, by changing your browser or settings and disabling or blocking cookies, in any event the cookies will be automatically deleted within a reasonable period of time, with respect to Company’s collection proposes. You may also opt-out by contacting us at: firstname.lastname@example.org. Note that once you opt out, part of the Services provided by us might no longer be available.
FOR HOW LONG WE RETAIN THE INFORMATION WE COLLECT?
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. Please note that unless you decide to delete your Account by sending us a request do so, or any part thereof, or instruct us otherwise, we retain the information we collect for as long as needed to provide the service and to comply with our legal obligations, resolve disputes and enforce our agreements.
Once you delete your account you will not be able to recover it and will have to register again with a new account in case you choose to use the Service.
In addition, some of the data we receive depends on your privacy settings with the social network (i.e., Facebook) and you should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Website.
HOW DO WE SAFEGUARD AND TRANSFER YOUR INFORMATION?
We take great care in implementing and maintaining the security of the Website and your information. We employ industry standard procedures and policies to ensure the safety of our users’ information, and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Website, and we make no warranty, express, implied or otherwise, that we will prevent such access. We may adopt what we believe is appropriate data collection, storage and processing practices and security measures to protect against unauthorized access to such data.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Website or acted in an inappropriate manner, please contact us directly at email@example.com
DO NOT TRACK DISCLOSURE
The Service does not respond to Do Not Track signals. For more information about Do Not Track signals, please see http://www.allaboutdnt.com/.
The Website and Services are not designated to users under the age of 18 and the Company does not knowingly collect or maintain information from users who it positively knows are under the age of 18. If a parent or guardian becomes aware of personal information we have collected from an individual under the age of 18 please contact us at firstname.lastname@example.org In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information.
In the event of a material changes we will make best efforts to notify you by email or through your Account.
If any part of this Privacy Policiy is not valid after law and other restrictions the other terms and parts are not affected and still valid.
If you have any general questions about the Website, Service or the information that we collect about you and how we use it, please contact us at: email@example.com
3-6 BUSINESS DAYS (excluding saturday)
INTERNATIONAL SHIPPING within the EU
Only within the borders of the European Union and Switzerland and associated countries within the borders of the European Union
4-8 BUSINESS DAYS (excluding saturday)
INTERNATIONAL SHIPPING outside the EU
We do not offer a shipping outside the EU, Switzerland and the associated countries within the borders of the EU on a regular basis. If you nevertheless are interested in a shipment, please contact us via firstname.lastname@example.org. This also applies to overseas countries and territories of the EU (eg.: French Guiana).
Shipping times should be used as a guide. They are based on time from dispatch and within the business days of both country of origin and destination. They do not include weekends and holidays. We cannot take responsibility for customs delays.
Import taxes & duty are included in the shipping fee.
Please note that pre-order items have longer processing and shipping times.
In case of pre-order you will receive a personalised estimate of the arrival time of your selected items.
Please note that during high season and holidays, shipping might take a little longer.
Occasionally, we’ll need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.
Please note that if technical problems prevent or unreasonably delay delivery of items, we will either replace the content or refund of the price paid, as determined by us solely.
RETURNS, EXCHANGES & REFUNDS
If you wish to return an unworn, unwashed, unused item (“Unwanted Item”), you may do so by sending back the Unwanted Item to us within two weeks from day of the reception, in accordance with the following instructions.
1 Fill out the Return Form
2 Receive a pre-paid stamp via email with the shipment return address from us
3 Send the item using the pre-paid stamp in its original package
4 We’ll process your return request up to 30 working days from the day we receive the item
Please note that the stamp’s cost will be deducted from your refund sum (the “Deducted Sum”). Nonetheless, you will be credited with the Shipping Fee on your next purchase with leoniemergen.com and your credit will remain effective for 6 months, as of the return date.
If you wish to exchange an Unwanted Item, you can return it within 14 days of receiving your original order in accordance with the return instructions above, and provided that we have the new item in the size and color you wish to purchase or ask for a refund.
If you wish to exchange your Unwanted Item with a different one, and the item you choose is priced differently from the Unwanted Item, you'll need to return the Unwanted Item for a refund and place a new transaction.
The legal warranty according to German Civil law remains untouched by these terms and conditions.
If the delivery goes to another country than Germany different return times may legally occur. If they are longer than two weeks, you are required to send a proof of that legal return time in English or in German with your return form or via Email before we can process your return.
SALE ITEMS & PRICE ADJUSTMENTS
Unless you received a damaged item, sale items are non-refundable and non-exchangeable.